This policy covers licences, the setup service and custom work. It adds to your rights under consumer law and never takes any of them away.
Licences
You can get a full refund within 14 days of buying a licence, for any reason. Email [email protected] with your receipt or order number. Refunds go back to the payment method you used, within 14 days of the request, and the licence is switched off in your server.
After 14 days, if Vaznor doesn't work as described and it can't be fixed within a reasonable time, you can ask for a refund or a price reduction.
If Vaznor shuts down
If Vaznor is ever discontinued, you'll be told at least 60 days in advance in the support server and on this website. Anyone who bought a licence in the 12 months before the announcement gets a full refund.
Setup service
You can cancel a setup for a full refund at any time before the work starts. Setup only starts when you ask for it to start, and you'll be asked to confirm that once it's finished, the 14-day right to cancel no longer applies. If you cancel partway, you're refunded for the part not done. If something isn't set up as agreed in the ticket, it's put right.
Custom work
Custom work is made to your specification, so the 14-day change-of-mind right doesn't apply once work has started with your agreement. Before work starts, you can cancel and any deposit is refunded in full. If what's delivered doesn't match the written quote, it's fixed, or the affected part is refunded.
Hosting for your own bot
Monthly hosting for a custom bot can be cancelled at any time and stops at the end of the month already paid. The first month can be refunded within 14 days if you change your mind.
Chargebacks
Please contact us before opening a dispute with your bank or payment provider; refunds through us are faster. A licence whose payment is charged back is switched off.